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About

Libatech SAL is a Lebanese Corporation registered and locally owned with a specific Mission of providing “Total Solution”, state of the art solutions to Corporate Organizations in Private and Public Sectors. Libatech is an Internet Service Provider (ISP) company, involved in all aspects of the Internet services and networking solutions, offers super high level services for both individual consumers and corporations through a number of different delivery strategic services including residential Consumers, Government, Corporate and Educational Institutions. Libatech founders have been in the Internet field for over 12 years in various Systems Integration and other technology Companies. Our strength is driven from:

  • Dedication to Excellence
  • Technical Skills
  • Practical Experience

We believe in fulfilling our Vision and Mission through focused precision thinking and persistent execution of leverage Internet Solutions. Our approach to any project is always an educational one – all involved parties learn something that will benefit the resulting site/project. We partner with the best in the High Tech solution providers; this enables Libatech access to all emerging technologies, giving us an edge when delivering Mission critical Projects. We partner with our customers and seamlessly integrate with their systems to bring forth the best possible solutions. Through a very balanced mix of high functionality and high art, and by combining diverse expertise in strategy, design and technology, we create business solutions that excite and inspire, are easy to navigate, and enable businesses to strengthen their competitive advantage. Ultimately, we provide companies with opportunities to increase revenues and enhance productivity.

Our employees are highly experienced individuals that will explain all of the capabilities, technologies, possibilities and core competencies – yet also listen and learn everything about the customer’s industry, competition, vision and business needs. This allowed us to build custom sites that meet and exceed expectations for years -since only the customer knows the possibilities – can their company utilize them to their fullest benefit and realize the company’s fullest potential through technology.

OUR OBJECTIVES:

  • Manage the delivery of support services and operational requirements of the customer as outlined in assigned contract.
  • Excellence in fulfilling the promise–completely confidential, reliable, trustworthy expertise and information.
  • Ensure that the productivity goals for the team are met, including service level/availability and customer satisfaction.
  • Monitor call volume and call quality and manage telephone coverage to effectively support customers.
  • Work with Service Manager to ensure customer contractual goals are achieved while providing Technical Support Specialist staff with operational support.
  • Manage the staffing needs and contribute to the development of the staff’s skill sets.

OUR MISSION:

Our mission is to provide customers with a complete solution to all their current and future Internet and private network needs.

We seek to become a well-known and respected provider of advanced network solutions by:

  • Increasing service offerings.
  • Increasing availability and accessibility to current and future customers.
  • Creating innovative, unique, and cost-effective solutions to problems currently faced by customers.

Our aim is to provide a real representative center of High Tech Internet solutions offering the lowest total cost of implementation. In cooperation with the rare Known Worldwide players in the Communications Industry, Libatech’s goal is to become the supplier of choice to its customers in the corporate world, differentiating our self from the competitors through a combination of advanced internet technology and design superior product quality and performance, and accelerated order fulfillment.

OUR VISION:

Our targeted Goal and Vision is to become the major provider of complete solution to customers current and future Internet and private network needs, side by side with major Internet Service Providers (ISPs) and Data Service Providers (DSPs) and the latest technologies and Network Solutions services provision in Lebanon as a whole. Our plan and strategy is based on being the preferred Internet provider of high quality, specialty solutions tailored to customer private network needs, Innovative solutions that will help organizations increase productivity by reducing transaction costs. Libatech believes in a new focus on productivity that is emerging based on adding value to the exchange of information.

OUR CUSTOMERS:

We serve both Big and Small companies and individual users targeting to serve the mass especially the customer needs as our products are tailored to meet each and every user as per their requirements. Libatech is very active in all sectors of the market from Government, Corporate enterprise networking requirements to small business. Other areas Libatech address, includes leading corporate where we focus on mission critical turnkey assignments.

By working to simplify the creation, management, and support of our services, Libatech will enable customers to perform many tasks themselves, or automating these tasks based on the customer’s stated needs. This will make our pricing more competitive, the customer’s perception of service high, and the operation as a whole more reliable and profitable.

As an Internet Service Provider (ISP), we have earned our respect for providing the above solutions as per our promise to our customer and not only intend to maintain the good relationship but develop new ones; we aim to do this by:

  • Reliability: Ensuring that our services and technology platforms are available 24hours a day, 365 days a year.
  • Innovation: Leveraging experience, industry knowledge and technology to create cost effective and innovative solutions.
  • Support: Ongoing monitoring and proactive activities to ensure that each customer leverages the maximum value from their investment.
  • Performance: Delivering results with quality work on time and to budget.

OUR PRODUCTS INCLUDE:

Libatech is a traditional, full-service Internet Service Provider, offering broadband and dedicated Internet access, Digital Subscriber Line (DSL), Mobile Data-only internet services (3G), wireless residential broadband, SOHO, Wi-Fi, Web and virtual domain hosting, server collocation, and network-related professional solutions (design, installation, management, etc.). Libatech allows people and companies to access and publish documents on the World Wide Web without the need to hire full-time system administrators, costly high-speed network connections, dedicated servers, and other similar expenses or expertise.

  • Corporate Internet access.
  • Small office/Home Office (SOHO).
  • Digital Subscriber Line (DSL).
  • 3G Services
  • Network designs, Administration service and Business Solution.
  • Wi-Fi Mobile Solution and other wireless Solutions.
  • High-Tech& low Price dedicated Internet Services Solutions.
  • Broadband Residential Internet Solutions.
  • IP Based Security Systems Solutions.
  • Customized Software Development Solutions.

Libatech selects products which meet the following criterion:

  • Benefit to customers/company: the product must materially benefit the customer and Libatech in some way. This may manifest itself as a side benefit, an improvement on current services, or additional revenue stream to customer/company.
  • Cost/benefit ratio: the benefits realized must be at least as great as the cost of implementation, production, and maintenance of the product.
  • Maintainability: the product must be maintainable by Libatech personnel. We had some experience with products where source code and other maintenance resources are unavailable and have had major difficulties with these restrictions. Libatech a strong preference for Open Source and similar distribution methods where source code is available to personnel to correct problems which vendors consider too unimportant to warrant effort on.
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