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January 24, 2014

Dear Valued Customer,

Please be informed that a large portion of Lebanon’s internet traffic was impacted by intermittent failures on the international level due to a problem on Ogero’s backbone. Libatech, as all other ISPs were affected as per the below:

Wednesday, January 22, 2014

Starting Time: 3:30:39 PM

Ending time: 3:45:53 PM

Duration: 15 Min 14 Sec

 

Thursday, January 23, 2014

Starting Time: 11:35:12 AM

Ending time: 11:45:14 AM

Duration: 10 Min 2 Sec

 

Thursday, January 23, 2014

Starting Time: 3:40:13 PM

Ending Time: 3:43:13 PM

Duration:  3 Min 0 Sec

 

We have immediately escalated the issue to Ogero and are waiting for an RFO.

 

We apologize for any inconvenience this may have caused you which is out of Libatech control and would like to take this opportunity to thank you for your support and understanding.

 

For further information or clarifications, do not hesitate to contact our corporate support:

During office hours: 961-1-218340

Outside office hours: 961-76-823862

E-mail: support@libatech.com.lb

 

Best Regards

LIBATECH SARL 

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