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Quick Steps for when the Internet Goes Down

November 28, 2013

IT for SME's

Offline Online Keys Show Internet Communication StatusThose people that watched the IT crowd will know that the scene when the ‘internet’ gets destroyed in an office brawl but sometimes we see very similar scenes when the connection drops and suddenly we’ve lost email, and web access.

Knowing what to do to identify the issue is the best way of avoiding the panic and get you back up and running as quickly as possible. Below are the quick win steps to identify what’s gone wrong and hopefully fix the issue.

Question Answer Solution
Who is offline? Just me Then it’s not the internet, your pc may need a restart or check the network cable / WiFi
Can you access the Server No Check the switch, then check the server – it’s an internal issue. Quickest way to fix is to restart both.
Can you ping your gateway* No Probably your firewall or modem, restart both (usually by…

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